These Terms of Service regulate the utilization of TrustHero and any associated agreements or legal associations with the Owner in a legally binding manner. Capitalized terms are explained in the corresponding specialized section of this document. It is the User’s obligation to thoroughly review this document.
TrustHero is provided by:
Widbox Inc.
8 The Green, Dover, DE 19901, USA
Owner contact email: support@trusthero.io
1. Services Provided
TrustHero offers you, among other things, the ability to record local toll, domestic long distance and international telephone calls. These services are provided on a free or pre-paid basis and do not require you to change your current telephone service provider(s). TrustHero is not responsible for reimbursement for calls made with another service while TrustHero is temporarily unavailable.
2. Opening an Account
In order to become a TrustHero customer, you must complete an application form through our website, and must agree to these terms and conditions. As part of the application, you will provide TrustHero with the unique phone number from which you will be placing calls. TrustHero will then send you an sms notification (in the form of a text message) to the unique number confirming that you have become a TrustHero customer and identifying your TrustHero account (“Account”).
By agreeing to these terms and conditions, you certify to TrustHero that you have the right to use the number that you have identified.
3. Acceptable Conduct
You agree to use the TrustHero services only for purposes that are lawful in the jurisdictions where you are calling from and calling to. You shall not transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, gives rise to civil liability, or otherwise violates any applicable local, state, national, or international law.
In particular, depending on the state or country in which you are located or the person you are calling is located, you may violate a country’s or a state’s criminal law or create civil liability for yourself by listening in on or recording a telephone conversation without informing the other parties that you are doing so.
TrustHero reserves the right to immediately, and without notice, terminate or discontinue your Account in the event it determines in its sole discretion that you have committed fraud or violated any applicable law or regulation or any term or condition of this Agreement. In order to combat harassing or illegal conduct, including fraud and unauthorized access to voicemail, TrustHero may monitor or record customers’ calls and provide call detail records or recordings to law enforcement agencies.
4. Account Security
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR ACCOUNT AND YOU AGREE TO PAY FOR ALL SERVICES CHARGED TO YOUR ACCOUNT WHETHER OR NOT YOU HAVE AUTHORIZED SUCH USE. If you believe that your Account is being used in an unauthorized manner, you agree to contact TrustHero within one calendar day so that appropriate action can be taken to modify your Account. Please be aware that account information will be sent to the mobile phone number that you have provided to TrustHero. TrustHero is not responsible for the actions of any person that accesses the service through that phone number. Please note that you are responsible for any and all charges to your account and TrustHero cannot be held responsible for fraudulent charges that result from theft or fraudulent use of your credit card or Account.
5. Payment
YOU CAN PAY FOR THE PRO VERSION THROUGH THE iOS APP STORE. TrustHero does not issue refunds for billed services. Prices for TrustHero may change at any time, and price protection or refunds in the event of a price reduction or promotion will not be offered. If a technical problem arises affecting application usage the sole remedy is a refund of the price paid, as determined by us.
6. Recording Retention Policy
Any recordings made through your Account may be erased by TrustHero at any time after one year from the date the recording was made. Therefore, you should download your own copy of any recording soon after you make the recording using TrustHero. If you have questions about TrustHero recordings, please contact customer service support@trusthero.io
7. Rates
TrustHero’s rates for services are listed in its app and are incorporated by reference herein. You are responsible for checking all applicable rates/promotions before making any call using TrustHero’s services. TrustHero reserves the right to modify its rates at any time and/or to offer special promotions.
8. Features
We may from time to time introduce new features to a service or modify or delete existing features. We shall notify you of any of these changes to features if we are legally required to do so. By using any new or modified features when they become available, you agree to be bound by the modified terms of this Agreement, including any specific rules concerning those features.
9. Billing Information
TrustHero does not send invoices to its customers. Instead, you have confidential access to your Account balance information through the mobile app store.
10. Billing Disputes
You must notify TrustHero by e-mail of any disputed charges or incorrect payment amounts. TrustHero will attempt to resolve all disputes within thirty (30) days of being notified of a dispute. To the extent TrustHero. determines, at its sole discretion, that a billing adjustment is warranted, your Account will be credited accordingly. If you fail to notify TrustHero of a billing dispute as noted above, you will waive all rights to bring any claim regarding the disputed charges.
11. Ownership of Account
TrustHero recognizes the person who controls the registered mobile phone number as the sole owner of the Account.
12. Cancellation
You can stop the service at any time in the settings of your TrustHero account.
13. Termination
TrustHero reserves the right, at its sole discretion and for any reason, (a) to terminate this Agreement and your access to its services, upon one (1) day’s electronic notice and/or (b) to refuse to allow you to recharge your Account. If fraud is suspected, TrustHero has the right to put an Account immediately on hold until further investigation takes place.
14. Taxes
TrustHero reserves the right to pass any new government taxes, fees or surcharges on to customers by changing its rates.
15. Limitation of Liability
TrustHero SHALL NOT BE LIABLE FOR DAMAGES OF ANY TYPE, WHETHER DIRECT OR INDRECT, ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES FURNISHED PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO DAMAGES ALLEGEDLY ARISING FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELAYS, DEFECTS AND/OR ERRORS IN TRANSMITTING, RECEIVING, ORIGINATING, TERMINATING AND/OR DELIVERING TELEPHONE CALLS. TrustHero SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF TrustHero HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TrustHero IS NOT LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR RELATED IN ANY WAY TO YOUR USE OF OR YOUR INABILITY TO ACCESS, OR YOUR DIFFICULTY IN ACCESSING, ITS SERVICE THROUGH TOLL OR LOCAL ACCESS NUMBERS. TrustHero IS NOT LIABLE FOR ANY TOLL CHARGES YOU MAY INCUR IN USING A LOCAL ACCESS NUMBER. TrustHero SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD-PARTY VENDORS AND ACCESSED THROUGH THE WEBSITE OR BY ANY OTHER MEANS. TrustHero ALSO SPECIFICALLY DISCLAIMS ANY LIABILITY OF ANY KIND FOR COSTS OR DAMAGES ARISING OUT OF PRIVATE OR GOVERNMENTAL LEGAL ACTIONS RELATED TO YOUR USE OF ANY OF THE TrustHero SERVICES IN ANY COUNTRY.
16. No Warranties
TrustHero DOES NOT MAKE ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO THE MERCHANTABILITY, TECHNICAL COMPATIBILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY SERVICE, PRODUCTS OR MATERIAL PROVIDED PURSUANT TO THIS AGREEMENT. TrustHero ALSO SPECIFICALLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE LEGALITY OF THE USE OF ANY OF THE TrustHero SERVICES IN ANY PARTICULAR STATE OR IN ANY COUNTRY OTHER THAN THE UNITED STATES OF AMERICA.
17. Force Majeure
TrustHero shall not be liable for its failure to perform any of its obligations under this Agreement if such failure is the result of a force majeure, including but not limited to acts of God, fire, strikes, explosions, power failure, earthquake, flood, water, labor disputes, terrorism, failure of any satellite or other connecting telecommunications facilities, or any other matter beyond the reasonable control of TrustHero.
18. Indemnity
You agree to indemnify, defend and hold TrustHero, its officers, directors, employees, agents, shareholders, licensors, suppliers and any third party information providers to the Website, harmless from and against all claims, actions, proceedings, expenses, damages and liabilities, including attorney’s fees, which are the result of, or are in any way related to, your use of the WebSite or TrustHero services, or your transactions or communications with third-party vendors initiated via the Website.
19. Arbitration
All disputes, claims and/or controversies, including but not limited to billing disputes, matters of construction, interpretation and/or enforcement, arising out of or in any way connected to this agreement shall be submitted for final and binding resolution to a single arbitrator selected in accordance with the rules of the USA Arbitration Association.
20. Consent to Communications
By entering into this agreement, you consent to the receipt of electronic mail (“e-mail”), text messages and customer service phone communication from TrustHero. In addition to sending you text message notifications as provided for above, TrustHero may also send you communications about services and products we believe may be of interest to you. You may opt out of future e-mails and text messages about products or services by contacting us by e-mail at support@trusthero.io reserves the right, however, to continue to contact you regarding important information relating to your Account, or this agreement.
21. Modifications/Amendments
This agreement may be modified or amended by TrustHero at any time. Unless otherwise provided, all such modifications or amendments shall be effective immediately upon posting on the Website under “Terms and Conditions.” Furthermore, you will be asked to verify acceptance of these terms when you sign up and recharge your account. YOUR CONTINUED USE OF YOUR ACCOUNT AFTER RECEIVING THE NOTICE WILL BE CONCLUSIVELY DEEMED TO BE ACCEPTANCE OF ANY SUCH MODIFICATIONS.
22. Trademarks
All corporate names, service marks, logos, trade names, trademarks, websites and domain names of TrustHero (collectively “Marks”), including but not limited to “TrustHero” are and shall remain the exclusive property of TrustHero and nothing in this agreement shall grant you the license to use such Marks without the express written permission of TrustHero. TrustHero retains ownership and all rights to the TrustHero name, logo, software, databases, reports, web site, and information. TrustHero reserves the right to restrict the use of its name, system, logo, software, lists, databases, reports, and any information created or obtained by TrustHero. However, each individual user has the right to use the TrustHero name on his, her or its site to further promote the TrustHero service to the Internet community.
23. Severability
If any provision of this agreement is held to be invalid, illegal or unenforceable, the remaining provisions will of this agreement will continue in full force and effect.
24. Integration – Entire Agreement
This agreement, together with any written amendments or modifications, constitutes the entire agreement and TrustHero with respect to the services provided hereunder. It supersedes and replaces all prior or contemporaneous understandings or agreements, written, electronic or oral, and TrustHero.
25. Governing Law
This agreement, and all modifications and amendments thereto, shall be governed by the law of the USA.
26. Disclaimer
The materials contained on this web site are provided for general information and entertainment purposes only and do not constitute any form of advice. TrustHero assumes no responsibility for the accuracy of any particular statement and accepts no liability for any loss or damage which may arise from reliance on the information contained on this site. Links to other web sites may at times be provided for your enjoyment, but TrustHero accepts no responsibility or liability for access to or the material on any web site which is linked from or to this web site. By providing links to other sites, TrustHero does not guarantee, approve or endorse the information or products available at those sites, nor does a link indicate any association with or endorsement of the linked site by TrustHero.
27. Language
All communications and notices to be made or given pursuant to this Agreement shall be in the English language.
28. Support
If you have any questions or requests, you may contact us and our data protection officer using the in-app support feature in our Services, “Contact Us” form on our websites or via e-mail support@trusthero.io.
Last updated: 03 December 2025