These Terms of Service regulate the utilization of TrustHero and any associated agreements or legal associations with the Owner in a legally binding manner. Capitalized terms are explained in the corresponding specialized section of this document. It is the User’s obligation to thoroughly review this document.

TrustHero is provided by:

Widbox Inc.
8 The Green, Dover, DE 19901, USA

Owner contact email: hello@trusthero.io

What The User Should Know At A Glance

• Kindly be aware that certain clauses in these Terms may exclusively pertain to specific User categories. Specifically, certain provisions may solely be applicable to Consumers or to Users who do not meet the criteria as Consumers. Any such restrictions are explicitly stated within the relevant clauses. In the absence of such specifications, the clauses are applicable to all Users.
• The withdrawal entitlement is applicable solely to European Consumers. Throughout this document, the withdrawal entitlement, also known as the right of cancellation in the UK, is consistently denoted as “the right of withdrawal. 

TERMS OF USE

Unless expressly stated otherwise, the terms of use outlined in this section are generally applicable to the use of TrustHero.

Specific situations may warrant individual or supplementary conditions of use or access, and in such instances, they are further specified within this document.

By using TrustHero, Users confirm to meet the following requirements:

• There are no restrictions for Users in terms of being Consumers or Business Users;

Account Registration

In order to utilize the Service, users must undergo registration or create a user account, providing all necessary data or information accurately and completely. Failure to comply will result in the unavailability of the Service.

Users are accountable for maintaining the confidentiality and security of their login credentials. Consequently, users are obligated to select passwords that adhere to the highest standards of strength as permitted by TrustHero.

By completing the registration process, users consent to taking full responsibility for all activities conducted under their username and password. Users are required to promptly and clearly notify the Owner, using the contact details specified in this document, if they suspect any violation, unauthorized disclosure, or theft of their personal information, including but not limited to user accounts, access credentials, or personal data.

Account Termination

Users can terminate their account and stop using the Service at any time by doing the following:

• By directly contacting the Owner at the contact support@trusthero.io

Account Suspension And Deletion

The Owner retains the authority, at its sole discretion, to suspend or delete User accounts at any time and without prior notice if it deems them inappropriate, offensive, or in violation of these Terms.

The suspension or deletion of User accounts does not grant Users the right to make claims for compensation, damages, or reimbursement.

In instances where the suspension or deletion of accounts is a result of actions attributable to the User, the User remains obligated to fulfill any applicable fees or prices.

Content On TrustHero

Unless expressly stated otherwise or readily identifiable, all content accessible on TrustHero is either owned by the Owner or provided by its licensors.

The Owner strives diligently to ensure that the content offered on TrustHero does not violate any relevant legal provisions or third-party rights. However, achieving such a result may not always be feasible.

In situations where concerns arise, users are encouraged to report related complaints using the contact details specified in this document, without prejudice to any legal rights users may have to enforce their rights.

Rights Regarding Content On TrustHero.io – All Rights Reserved

The Owner asserts and retains all intellectual property rights for such content.

Users are prohibited from utilizing such content in any manner that is unnecessary or implicit in the proper use of the Service.

Specifically, but not limited to, Users are not allowed to copy, download, share (beyond the specified limits below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties, or create derivative works from the content on TrustHero. Users are also not permitted to permit any third party to do so through their own actions or their device, even unknowingly.

Unless explicitly stated on TrustHero, Users may download, copy, and/or share certain content available through TrustHero for their exclusive personal and non-commercial use, provided that the copyright attributions and all other attributions requested by the Owner are accurately implemented.

Any applicable statutory limitations or exceptions to copyright shall remain unaffected.

Access To External Resources

Via TrustHero, Users can gain access to external resources offered by third parties. Users recognize and agree that the Owner lacks control over these resources and, as a result, is not accountable for their content and availability.

The terms and conditions governing any resources supplied by third parties, including those related to any potential rights granted in content, are determined by the respective terms and conditions of each third party or, if absent, relevant statutory regulations.

Acceptable Use

TrustHero and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of TrustHero and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to TrustHero or the Service, terminating contracts, reporting any misconduct performed through TrustHero or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected to engage in any of the following activities:

• violate laws, regulations and/or these Terms;
• infringe any third-party rights;
• considerably impair the Owner’s legitimate interests;
• offend the Owner or any third party.

Software License

The Owner and/or its licensors retain all intellectual or industrial property rights, as well as any other exclusive rights to software or technical applications integrated into or associated with TrustHero.

Conditional upon Users’ adherence to these Terms, and notwithstanding any conflicting provisions, the Owner provides Users with a revocable, non-exclusive, non-sublicensable, and non-transferable license to utilize the software and/or any other technical features incorporated in the Service within the scope and for the purposes of TrustHero and the Service provided.

This license does not confer upon Users any rights to access, use, or disclose the original source code. The exclusive property of the Owner and its licensors encompasses all techniques, algorithms, and procedures contained in the software and any related documentation.

Upon termination or expiration of the Agreement, all rights and license grants to Users shall promptly cease.

API Usage Terms

Users may access their data relating to TrustHero via the Application Program Interface (API). Any use of the API, including use of the API through a third-party product/service that accesses TrustHero, is bound by these Terms and, in addition, by the following specific terms:

• the User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for any damages or losses resulting from the User’s use of the API or their use of any third-party products/services that access data through the API.

TERMS AND CONDITIONS OF SALE

Paid Products

Some of the Products provided on TrustHero, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of TrustHero.

To purchase Products, the User must register or log into TrustHero.

Product Description

The pricing, descriptions, or availability of products are detailed in the relevant sections of TrustHero and may undergo changes without prior notice.

Although products on TrustHero are portrayed with the highest technical precision, their representation on the platform through various means, such as graphic materials, images, colors, and sounds, is purely for reference. This representation does not imply any warranty regarding the specific characteristics of the purchased product.

Details about the chosen product’s characteristics will be provided during the purchasing process.

Purchasing Process

Any steps taken from choosing a Product to order submission form part of the purchasing process.

The purchasing process includes these steps:

 

• Users must choose the desired Product and verify their purchase selection.
• After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.

Order Submission

When the User submits an order, the following applies:

• The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
• In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
• Upon submission of the order, Users will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged. 

Prices on TrustHero are displayed:

• either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.

Offers And Discounts

The Owner has the option to provide discounts or special offers for the purchase of products. Any such offer or discount is always subject to the eligibility criteria and the terms and conditions outlined in the corresponding section of TrustHero.

The granting of offers and discounts is solely at the discretion of the Owner.

Repeated or recurring offers or discounts do not establish any claim, title, or right that Users can enforce in the future.

Depending on the situation, discounts or offers may have a limited duration or be available only while stocks last. If an offer or discount is time-limited, the indicated time frame refers to the time zone of the Owner, as specified in the Owner’s location details in this document, unless stated otherwise.

Methods Of Payment

Information related to accepted payment methods are made available during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of TrustHero.

All payments are independently processed through third-party services. Therefore, TrustHero does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expenses or damages from the User.

Retention Of Usage Rights

Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.

Delivery

Performance Of Services

The purchased service shall be performed or made available within the timeframe specified on TrustHero or as communicated before the order submission.

Contract Duration

Free use

Users may use TrustHero or selected Products free of charge for an unlimited period of time. The features and functionality provided to Users at no charge are described on the Pricing page of the TrustHero website and are labeled “Free” Some features or functionality of TrustHero may not be available to Users on a free plan.

Additional terms and conditions applicable to the free plan, including its functionality, will be specified on the TrustHero website in the “Pricing” section.

Subscriptions

Subscriptions allow Users to receive a Product continuously or regularly over time. Details regarding the type of subscription and termination are outlined below.

Open-Ended Subscriptions

Paid subscriptions begin on the day the payment is received by the Owner.

In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions.

Termination Of Open-Ended Subscriptions

Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside this Application.

Terminations shall take effect 7 days after the notice of termination has been received by the Owner.

User Rights

Right Of Withdrawal

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.

Who The Right Of Withdrawal Applies To

Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory cancellation right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.

Users that do not fit this qualification, cannot benefit from the rights described in this section.

Exercising The Right Of Withdrawal

To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract.

To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

• Regarding the purchase of a service, the withdrawal period expires 14 days after the day that the contract is entered into, unless the User has waived the withdrawal right.

Effects Of Withdrawal

Users who successfully withdraw from a contract will receive a reimbursement from the Owner for all payments made to the Owner, including any covering delivery costs.

However, additional costs arising from the selection of a specific delivery method other than the least expensive standard delivery option offered by the Owner will not be subject to reimbursement.

The reimbursement will be promptly executed and, in any case, no later than 14 days from the day the Owner is notified of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be conducted using the same payment method as utilized for the initial transaction. Importantly, the User will not incur any costs or fees due to such reimbursement.

…On The Purchase Of Services

If a User invokes the right of withdrawal after requesting the performance of a service before the withdrawal period concludes, the User is obliged to compensate the Owner for the proportionate part of the service already provided.

This payment will be determined by assessing the economic value of the service and will be proportional to the portion of the service delivered up to the point of the User’s withdrawal, relative to the overall coverage of the contract.

Liability And Indemnification

Australian Users

Limitation Of Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US Users

Disclaimer Of Warranties

TrustHero is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by user from owner or through the Service will create any warranty not expressly stated herein.

Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.

The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.

Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.

Limitations Of Liability

To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for

• any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and
• any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;
• any errors, mistakes, or inaccuracies of content;
• personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
• any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
• any interruption or cessation of transmission to or from the Service;
• any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
• any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or
• the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter.

This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.

Indemnification

The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from

• User’s use of and access to the Service, including any data or content transmitted or received by User;
• User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
• User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
• User’s violation of any statutory law, rule, or regulation;
• any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
• User’s wilful misconduct; or
• statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Common Provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service Interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).

Service Reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of TrustHero and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.

Privacy Policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of TrustHero.

Intellectual Property Rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to TrustHero are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with TrustHero are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes To These Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes.

Such changes will only affect the relationship with the User for the future.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.

The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner.

If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

Assignment Of Contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of TrustHero must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.

In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing Law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Exception For European Consumers

However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail.

Venue Of Jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception For European Consumers

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.

Dispute Resolution

Amicable Dispute Resolution

Users may bring any disputes to the Owner who will try to resolve them amicably.

While Users’ right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of TrustHero or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document.

The Owner will process the complaint without undue delay and within 2 days of receiving it.

Online Dispute Resolution For Consumers

The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving disputes related to and stemming from online sale and service contracts.

As a result, any European Consumer or Consumer based in Norway, Iceland, or Liechtenstein can use such a platform for resolving disputes stemming from contracts which have been entered into online. The platform is available at the following link.

Definitions And Legal References

TrustHero (Or This Application)

The property that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Business User

Any User that does not qualify as a Consumer.

European (Or Europe)

Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.

Owner (Or We)

Indicates the natural person(s) or legal entity that provides TrustHero and/or the Service to Users.

Product

A good or service available for purchase through TrustHero, such as e.g. physical goods, digital files, software, booking services etc.

The sale of Products may be part of the Service.

Service

The service provided by TrustHero as described in these Terms and on TrustHero.

Terms

All provisions applicable to the use of TrustHero and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

User (Or You)

Indicates any natural person or legal entity using TrustHero.

Consumer

Any User qualifying as a natural person who accesses goods or services for personal use, or more generally, acts for purposes outside their trade, business, craft or profession.

Latest update: December 11, 2023